Privacy Policy

1. Introduction

Nelson's Complete Maintenance & Handyman Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and service preferences
• Communication preferences
• Payment information (processed securely through third-party providers)
• Photos of your kitchen or project area (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide kitchen renovation and maintenance services
• Communication: To respond to inquiries and provide project updates
• Scheduling: To coordinate consultations and service appointments
• Billing: To process payments and maintain financial records
• Marketing: To send promotional materials (with your consent)
• Website Improvement: To analyze usage and improve our online experience
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Scheduling and project management tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Safety concerns

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Alteration or destruction
• Loss or theft

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Provide personalized content
• Improve website functionality

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

7.2 Deletion

You may request deletion of your personal information, subject to legal and business requirements.

7.3 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences on our website

7.4 Data Portability

You may request a copy of your personal information in a portable format.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain customer information for 7 years after the completion of services for business and tax purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Alaska Privacy Rights

As an Alaska-based business, we comply with all applicable state privacy laws. Alaska residents have specific rights regarding their personal information, including the right to know what information we collect and how it is used.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

14. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.